At Mounis Couture, we want you to love every product you purchase from us. If you are not completely satisfied with your order, we’re here to assist you with a smooth return and refund process.
1. Eligibility for Returns
- Products can be returned within 7 days of delivery.
- Items must be unused, unwashed, and in original packaging with all tags attached.
- Returns are accepted only if the product is damaged, defective, or incorrect upon delivery.
2. Non-Returnable Items
For hygiene and safety reasons, certain items such as jewelry and accessories cannot be returned or exchanged unless they are damaged or defective.
3. Return Process
To initiate a return:
- Contact us via phone or Instagram within 7 days of receiving your order.
- Share your order details, reason for return, and product images (if applicable).
- Our team will review your request and guide you with return instructions.
4. Refunds
- Once the returned product is received and inspected, refunds will be processed within 5–7 business days.
- Refunds will be issued to your original payment method or as store credit, based on your preference.
- Shipping charges (if any) are non-refundable.
5. Exchanges
- If you wish to exchange a product for another design or size, please mention it during your return request.
- Exchanges are subject to product availability.
6. Damaged or Incorrect Product
- If you receive a damaged or wrong product, contact us immediately with clear images.
- We will arrange a replacement or full refund at no additional cost.
Contact Us
For any return or refund assistance, please reach out to:
Mounis Couture
📞 Phone: 6300750298